Head of VIP / Retention

We are looking for a leader to build and manage VIP and Retention teams in iGaming. You will have full autonomy to develop retention strategies and drive player engagement metrics.

• •Build and manage high-performing VIP and Retention teams
• •Develop and implement player retention strategies
• •Segment customers and create gamified conversion funnels
• •Monitor and optimize key metrics (GGR, NGR, DAU, MAU, Bonus Rate, Turnover RR)
• •Work with analytics, marketing, product, and support teams
• •Drive customer experience improvements through data-driven decisions

• •Proven experience managing VIP/Retention teams in iGaming
• •Deep understanding of player behavior and retention mechanics
• •Strong systems thinking and team leadership capabilities
• •Track record of implementing strategies that impact player experience
• •Data-driven mindset with expertise in key gaming metrics

• •Strong, growing team and product
• •Full autonomy in strategy development and retention optimization
• •Powerful infrastructure: analytics, marketing, product, technical support
• •Results-oriented culture without bureaucracy
• •Medical insurance
• •English language courses
• •Sports compensation
• •Modern office with backup power generator

• •Hybrid/Office setup
• •Collaborative atmosphere that values results
• •Opportunity to build something exceptional